Support Centre
We provide outstanding Helpdesk Support for Managed Services and VFO 24/7 Cloud clients. Clients have access to professional support via telephone, email or the Client Portal.
Client Portal
The Client Portal can be used to create, update and track your tickets with our Helpdesk as well as access other information related to your services with Fortify.
Go Request AccessRemote Support
Connect to our secure remote support services through a code or public session.
GoDocuments and Forms
Link to our convenient online forms to add/remove a user or to access additional support resources.
Go
Email Us
When you email helpdesk@fortify.ca , a ticket will be automatically generated and a confirmation email will be sent back to the User as well as the Main Contact for your organization.
Email SupportCall Us
Please note this is for instances that are sever-related and impact a significant portion of your users and/or systems.
- Monday to Friday – 7:30am to 5:00pm
- Call 1.866.435.7717 – ext. 300
After Hours Support
- Monday to Friday – 5:00pm to 11:00pm
- Weekends/Holidays – 9:00am to 11:00pm
- (premium rates apply)
- Toll Free 1.866.435.7717 – ext. 100
- Direct 416-709-4357
