Our Vision
Engaging success. If we can help our clients succeed with their technology, then we succeed. It also means making sure our team is equipped for success, through training and support. To us, engaging success means creating successful partnerships – with our clients, our vendors, our team and our community.
Our Team
The team at Fortify Network Solutions has spent more than two decades serving customers across Canada. We’ve designed, deployed and supported hundreds of networks for small and large businesses. A commitment to investing in our skills through education and updating our certifications is a key factor in our company’s ongoing success. Our team of sales and network professionals hold certifications with Microsoft, Citrix and Datto, just to name a few.
Every member of our team has a long history of working in the technology world and understands the importance of a properly operating network and its impact on your business – when it’s working and when it’s not. We know what it takes to ensure all your technology works the way you expect. We truly are professionals at what we do.
Our Infrastructure
At Fortify, we practice what we preach. Our internal systems are fully configured to ensure we can offer the best and most reliable services to our clients.
- Call Logging System: This system provides a secure, centralized location for clients’ network configuration and technical support call logs. Email notification of call status (open and closed) is sent to you. Call escalations are automatically emailed to senior staff when a priority call is opened to ensure we know what resources are needed to address client issues.
- Helpdesk Protocol: We have dedicated Helpdesk staff available for immediate assistance during business hours in support of our service level commitment to our clients. Our call logging system provides a centralized location for all Helpdesk contact, so the status and details of your call are automatically available to all team members.
- Web-based Remote Access Tools: Our team can connect to client workstations or servers directly, without the time delay or additional costs of un-scheduled on-site visits.
- Documented Workflows: We have implemented an ISO strategy when we document our internal processes and procedures. This promotes a consistent and effective approach to how we deal with your technology.
- Internal Controls: The strong internal controls we have in place ensures the reliability of financial reporting, timely feedback on the achievement of operational or strategic goals, and compliance with laws and regulations. They are a reflection of our commitment to integrity in our dealings with our clients, our community and our business partners.
Our Community
In addition to our professional commitments to our clients, we like to give back to our community. On a local level, our staff participate in a variety of activities including charitable, coaching and community events. We also support our clients in their endeavors through golf tournaments, donations and sponsorships.
Industry Expertise
Insurance Industry Fortify has been serving the insurance industry for over two decades. We began as Keal Computer Services Inc., where our focus was helping clients with their network technology. In 2000, when Keal acquired the broker division from CGI, Keal established Software Development, Application Support and Network Services departments. In 2006, Jacques Fortin and his team of network professionals left Keal to form a dedicated network support company, creating Fortify Network Solutions. Since then, we have been providing technology services to insurance brokers, focusing on network infrastructure, data security and recovery solutions.
As a network solutions company, Fortify proactively ensures that your network remains healthy and current, while supporting your business-specific applications. Our team of network professionals is fluent in many insurance broker applications, such as:
- Zycomp Systems Limited: Power Broker
- Vertafore: SIG, DOK, COM, PREMIUM
- Applied Systems: TAM, Epic, Applied Rating Services (Compu-Quote), Policy Works
- Custom Software Solutions Inc.: The Broker’s Workstation
More Industries Our team at Fortify Network Solutions has spent almost two decades deploying technology solutions and support to small and medium businesses. We enable our clients to be free from network and system concerns, allowing them to focus their time and energy on what matters – their business.
Some of the industries we currently work with are:
- Insurance
- Finance
- Manufacturing
- Transportation
- Professional Services
At Fortify we understand the importance of your network, the impact it has on your business and what it takes to ensure things work the way you expect them to. Through infrastructure, services, support and best practices, we provide our clients with the solutions they need to be successful. Call Fortify today to find out how we can offer the peace of mind that comes with personalized professional technology services!
